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UK provider of answering services, live chat management and customer service outsourcing for businesses of all sizes.
Callitech Limited, trading as Moneypenny, was founded in 2000 and is based in the UK, with operations in the US. Its trained receptionists answer calls around the clock, and it offers managed live chat that combines human agents with AI, plus call dispatching, appointment scheduling and order processing. Clients range from sole traders to large enterprises in legal, medical, finance and property. Founders include Ed Reeves, Heftziba Glatt and Rachel Clacher. ECI Partners invested in November 2018.
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