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NiCE provides AI-driven customer service automation through its CXone Mpower platform.
NiCE provides customer service automation tools for sectors including telecommunications, financial services, healthcare, retail and government. Its CXone Mpower platform includes voice, workflow orchestration, omnichannel routing and virtual agent capabilities, and is used globally. The company is based in Hoboken, US. In July 2025, it acquired Cognigy GmbH for approximately USD 955 million; the deal was completed in September 2025.
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