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Established in 2018 and based in New York, US, NLX Inc. operates as a technology company that offers artificial intelligence and customer experience solutions.
Established in 2018 and based in New York, US, NLX Inc. operates as a technology company that offers artificial intelligence and customer experience solutions. The company was founded by its CEO and CPO, Andrei Papancea, CTO Vlad Papancea, and Peter Szerzo. In January 2023, NLX Inc. raised USD 4.6 million in seed funding led by IAG Capital Partners, Flying Fish Venture Partners, and JetBlue Technology Ventures. NLX provides conversational AI (artificial intelligence) technology, which is an end-to-end, no-code SaaS-enabled platform that analyzes and manages customer conversations. The company's cloud-based platform empowers brands to create personalized voice, chat, and conversations while providing reporting and analytics capabilities for tracking essential metrics. The firm’s product line includes Voice Compass, which is a customer service solution that enhances customer workflows and guides callers through onscreen interactions; Dialog Studio, a platform that manages AI-powered chat and voice conversations of users; and Voice Insights, an analytical platform. The company plans to use the funds raised in January 2023 to fuel its marketplace expansion and product development.
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