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Operata provides call center analytics software that monitors call quality and helps diagnose service issues.
Operata provides software that monitors contact center calls and analyzes performance data, using machine learning to identify audio issues and support resolution. Its clients include Amazon Connect, Salesforce, Zendesk, Telstra, Boral, and AMP. Founded in 2017, the company is based in Victoria, Australia. In February 2026, it raised USD 11 million in Series A funding led by Tidal Ventures, with participation from Ghost VC Manager, Black Nova Venture Capital, Flying Fox Ventures, and Glitch Capital.
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