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Puzzel AS is an Oslo-based provider of AI-led customer experience software, including contact centre and virtual agent tools.
Founded in 2017 and headquartered in Oslo, Norway, Puzzel AS offers a Customer Experience (CX) ecosystem with a contact centre suite, a virtual agent suite for chat, voice and email, and tools for conversational intelligence and workforce management. Clients in retail, travel and hospitality, the public sector and banking pay subscriptions based on the features and number of agents they use. Marlin Equity Partners fully acquired the company in April 2019 in a NOK 1 billion recapitalization. Puzzel reported revenue of NOK 38,179,745.30 and EBITDA of NOK 2,998,623.20 for fiscal 2023.
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