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Pylon provides customer operations software for managing support requests, workflows, and product updates.
Pylon offers a platform for managing customer requests, support workflows, product broadcasts, CRM connections, analytics, and related operations. Features include a triage channel for routing requests and AI tools that organize chat messages into conversations. Founded in 2022 by Marty Kausas, Advith Chelikani, and Robert Eng, the company is based in San Francisco, US, and is at Series B stage. In August 2025, it raised USD 31 million in Series B funding co-led by Bain Capital and Andreessen Horowitz.
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