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Tallinn-based maker of the Klaus app, a conversation review and quality assurance tool for customer support teams.
Founded in 2018 and based in Tallinn, Estonia, Qualitista OÜ develops the Klaus app for storing, managing, analyzing and evaluating customer support conversations. Klaus includes a QA Suite, an AI Suite for automated scoring and insights, and a Coaching Suite for targeted agent feedback, and it aims to improve average handle time and service quality. The company is sold on subscription pricing. In January 2023, Zendesk, Inc. agreed to acquire Qualitista from Creandum, Acton Capital, Global Founders Capital and Icebreaker.
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