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Reply, Inc. offers AI-driven customer communication software covering email, chat and social channels, with AI agents for support.
Founded in 2016 in New York, US, Reply, Inc. provides AI communication software that helps companies handle customer interactions across email, chat and social media. Its AI Agents and workflow automation tools serve sectors including retail and technology, with clients such as Everlane and Hopper. Revenue comes mainly from subscriptions. Kustomer, Inc. acquired the company in May 2020. Reply has completed six deals, and its latest round raised USD 3.71 mn.
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