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Scala develops operational intelligence software for contact centers where human agents work with AI.
Scala develops Pulse, an operational intelligence platform that combines contact center conversations, workflows, performance metrics, and customer experience systems. It serves contact centers seeking operational insights and interaction measurement. Founded in 2025, the company is based in Bellevue, US. In February 2026, it raised USD 8.5 mn in Seed funding co-led by Madrona Venture Group and FUSE.
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