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Sematell provides software that automates written customer service and response management.
Founded in 2000, Sematell develops response management software for B2B and B2C customer service. Its ReplyOne platform uses AI to manage inquiries across email, SMS, chat, and social media. Based in Saarbrücken, Germany, the company was acquired by Pinova Capital from IMCap GmbH in January 2022. Gerd Janiszewski is CEO.
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