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SmartAction provides AI-powered customer service automation through its Intelligent Virtual Agent, based in El Segundo, US.
Founded in 2002 and headquartered in El Segundo, US, SmartAction provides AI-based customer interaction solutions across chat, voice and social media. Its Intelligent Virtual Agent automates interactions while understanding context and intent. Since its 2017 launch it has served more than 19,000 clients in sectors such as banking and healthcare. In May 2023 a consortium co-led by Staley Capital and TVC Capital acquired the company for USD 33.00 mn.
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