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SuccessKPI provides contact center analytics and experience management software.
Founded in 2017 and based in Virginia, SuccessKPI provides SaaS analytics and insights for enterprise contact centers. Its platform includes speech and text analytics, sentiment analysis, quality monitoring, and transcription. Banneker Partners invested USD 33 million in January 2022. The company serves government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
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