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Thread Magic provides real-time customer support software with chat, collaboration and AI automation.
Founded in 2019 in New York, Thread Magic provides a service experience platform with real-time chat, collaborative pods and AI automation for customer support and managed IT. Its tools aim to reduce resolution times and automate routine tasks without traditional ticketing. In December 2025, it raised USD 18 million in growth funding led by Susquehanna Growth Equity, with Headline participating. The company plans to add an AI service desk and develop autonomous service delivery tools.
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