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Akron-based provider of callback solutions and real-time customer feedback tools that help companies manage hold times and service quality.
Virtual Hold Technology Solutions, LLC was founded in 1995 in Akron, US and specializes in callback solutions for customer service operations. Its flagship product, Mindful Callback, lets customers schedule a call instead of waiting on hold and carries context across to a human agent. The company also offers real-time feedback tools for companies that want to address service issues quickly. On July 11, 2022, Medallia, Inc., a portfolio company of Thoma Bravo, acquired the company from Alpine Investors, and the financial terms were not disclosed.
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