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Vocalcom provides an omnichannel customer engagement platform for contact centers.
Founded in 1996 and based in Paris, France, Vocalcom develops customer engagement software for voice, email, SMS, chat and social media. Its Hermes360 platform supports customer journeys, interaction analytics and CRM connections. The company serves over 1,200 clients in sectors including banking, healthcare and telecommunications across 47 countries. In January 2020, it raised EUR 14 million in a secondary buyout involving MACSF and Omnes Capital.
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