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Siegburg-based provider of inbound and outbound customer service, including support, technical assistance and complaint management.
Walter Services GmbH was founded in 1978 in Siegburg, Germany, and provides customer service solutions such as customer support, technical assistance, complaint management and sales services. Clients in telecommunications, energy, retail and healthcare include Vodafone, Kärcher and Walbusch. Walter Services Holding GmbH filed for Chapter 11 bankruptcy protection in 2013, and Webhelp SAS acquired the company in 2015 before its management bought it from H.I.G. Capital. The latest round was a Secondary Buyout led by Odewald KMU and capiton, and the company has completed 5 deals.
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