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San Francisco AI platform for contact centers covering automated calls, live agent support and interaction analysis.
Z21 Labs, Inc. offers an AI-driven platform for contact centers, including VoiceAI Agents that automate calls, real-time AI that supports live agents, and post-interaction AI for quality assurance. Its clients in banking, healthcare and insurance use it in North America, Europe and Asia, mainly on yearly contracts. Founded in 2017 in San Francisco, US, the company raised USD 125 mn in a Series C round in April 2022, led by SB Investment Advisers, at a current valuation of USD 757.647 mn.
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