Zefi provides software that gathers, classifies, and analyzes customer feedback from multiple channels.
Zefi is a software company based in Lecce, Italy, founded in 2023 by Leonardo Vezzati, Nicola Sebastian, Aurora Maggio, and Alexandros Fokianos. Its platform gathers feedback from tools such as Slack, Intercom, Apple Store, and Trustpilot, then organizes it by topic, channel, or customer segment. It provides summaries, automatic tagging, topic tracking, and integrations with business tools. In May 2024, it raised EUR 1.6 million in pre-seed funding co-led by 360 Capital and 14Peaks Capital.
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